Privacy Policy

Effective Date: March 24, 2025
Last Updated: March 24, 2026

1. Introduction

Welcome to InteligenWeb ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.inteligenweb.com), use our services, or interact with our AI-powered systems including WhatsApp Business assistants.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Contact Information:
InteligenWeb
Phone: +34 67 138 7227
WhatsApp: +34 688 84 64 35
Website: https://www.inteligenweb.com

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

  • Fill out contact forms or inquiry forms on our website
  • Request a quote through our cost calculator
  • Schedule a consultation or book an appointment
  • Subscribe to our newsletter or blog updates
  • Communicate with us via email, phone, or WhatsApp
  • Use our AI-powered chatbot or WhatsApp Business assistant
  • Participate in surveys or provide feedback

This information may include:

  • Full name
  • Email address
  • Phone number
  • Company name and job title
  • Business website URL
  • Project requirements and specifications
  • Budget and timeline information

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages viewed and time spent on pages
  • Date and time of visits
  • Geographic location (city/country level)

2.3 WhatsApp Business API Data

When you interact with our WhatsApp Business assistant, we collect:

  • WhatsApp phone number
  • Message content and conversation history
  • Timestamps of interactions
  • Appointment booking information
  • Lead qualification responses

2.4 AI Assistant Interaction Data

Our AI-powered systems may collect:

  • Conversation transcripts
  • User intent and sentiment analysis
  • Response times and interaction patterns
  • Automated booking and scheduling data

2.5 Analytics and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies including Google Analytics data, conversion tracking pixels, and performance monitoring data.

3. How We Use Your Information

3.1 Service Delivery

  • To provide, maintain, and improve our web development and digital services
  • To process your inquiries and respond to your requests
  • To deliver project proposals, quotes, and cost estimates
  • To schedule and manage consultations and meetings
  • To provide customer support and technical assistance

3.2 AI and Automation Services

  • To operate our AI-powered WhatsApp Business assistants
  • To provide automated appointment booking and scheduling
  • To qualify leads and route inquiries appropriately
  • To generate automated responses and follow-ups
  • To provide 24/7 customer support through AI systems

3.3 Communication

  • To send you service-related notifications
  • To provide project updates and status reports
  • To send marketing communications (with your consent)
  • To deliver newsletters and blog updates you've subscribed to
  • To send appointment reminders and confirmations

3.4 Business Operations

  • To analyze website usage and improve user experience
  • To detect, prevent, and address technical issues
  • To monitor and analyze trends, usage, and activities
  • To comply with legal obligations and enforce our terms

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Consent: When you have given explicit consent for specific processing activities
  • Contract Performance: When processing is necessary to fulfill our contractual obligations
  • Legitimate Interests: When we have a legitimate business interest that does not override your privacy rights
  • Legal Obligation: When we are required by law to process your information

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business:

  • Web hosting providers
  • Cloud storage services (AWS, Google Cloud)
  • Email service providers
  • Analytics platforms (Google Analytics)
  • Payment processors (Stripe, PayPal)
  • AI service providers (OpenAI API)
  • WhatsApp Business API platform

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

If InteligenWeb is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Retention Periods:

  • Contact form inquiries: 2 years from last contact
  • Project-related data: Duration of project + 5 years
  • WhatsApp conversation history: 12 months from last interaction
  • Newsletter subscriptions: Until you unsubscribe
  • Website analytics data: 26 months
  • Financial records: 7 years

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information.

Security Measures Include:

  • SSL/TLS encryption for data transmission (HTTPS)
  • Encrypted data storage
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Firewall protection and intrusion detection systems
  • Regular backups with encrypted storage

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information
  • Right to Restrict Processing: Request that we limit how we use your information
  • Right to Data Portability: Request a copy of your information in a machine-readable format
  • Right to Object: Object to our processing of your information for certain purposes
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at +34 67 138 7227 or via WhatsApp (+34 688 84 64 35).

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing habits to show relevant advertisements

9.2 Third-Party Cookies

We use third-party services that may set cookies on your device:

  • Google Analytics
  • Google Tag Manager
  • Facebook Pixel
  • LinkedIn Insight Tag

9.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to view, delete, block, or accept/reject cookies.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. International Data Transfers

InteligenWeb is based in Spain. If you are accessing our services from outside the European Economic Area (EEA), your information may be transferred to, stored, and processed in Spain or other countries where our service providers operate.

We ensure that any international data transfers comply with applicable data protection laws through Standard Contractual Clauses and other approved mechanisms.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately.

13. AI and Automated Decision-Making

13.1 AI-Powered Systems

We use artificial intelligence and machine learning technologies to provide automated services, including:

  • WhatsApp Business AI assistants
  • Automated lead qualification and scoring
  • Content generation and optimization
  • Appointment scheduling automation
  • Chatbot interactions

13.2 Human Oversight

Important business decisions always involve human review and approval.

13.3 Your Rights

You have the right to request human review of automated decisions, express your point of view, and contest decisions that significantly affect you.

14. Data Breach Notification

In the event of a data breach, we will notify you within 72 hours and inform you of the nature of the breach, likely consequences, and mitigation steps.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

16. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

InteligenWeb
Phone: +34 67 138 7227
WhatsApp: +34 688 84 64 35
Website: https://www.inteligenweb.com

17. Specific Service Privacy Information

17.1 WhatsApp Business API

When you communicate with us via WhatsApp:

  • Your messages are encrypted end-to-end by WhatsApp
  • We store conversation history for service delivery and quality improvement
  • We comply with WhatsApp Business API Terms of Service
  • You can opt out by stopping communication with our WhatsApp number

17.2 Cost Calculator Tool

When you use our web development cost calculator:

  • Project requirement selections are stored temporarily
  • Personal information is only collected if you request a quote
  • You can use the calculator anonymously

17.3 Newsletter Subscriptions

When you subscribe to our newsletter:

  • You can unsubscribe at any time via the link in each email
  • We track email opens and clicks to improve content
  • We do not sell or share subscriber lists with third parties

18. Consent Management

By using our services, you consent to the collection and use of information as described in this Privacy Policy.

How to Withdraw Consent:

  • Newsletter: Click "unsubscribe" in any email
  • Cookies: Adjust your browser settings
  • WhatsApp: Stop messaging our WhatsApp Business number
  • Account deletion: Contact us to request complete data deletion

19. Acknowledgment

By using InteligenWeb services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.